Comcast Doesn't Care About Its Employees

There’s a lot Comcast Customers don’t know about what happens on the backend. Comcast Technicians, whether in house or contractors are set up to fail from the moment they enter into their Comcast vehicle literally, everyday. In most many systems, by design, they are given more work than they can physically handle. This helps Comcast to crunch the numbers, meet income quotas and hopefully drive up their stock prices.

If a technician says something about it, (and most won’t) they are written up or reprimanded in some fashion or another. If they are a contractor, they’ll usually start receiving junk jobs, the type of the jobs in which they can’t make any money. Here’s what one Comcast in-house technician had to say about his daily existence at the Big C.”

I also work for Comcast as an "in-house" technician in the Chicago South Area. I can truthfully say that as a technician we are constantly asked to take on more than we can handle, especially with the newly implemented "dynamic dispatch". For those who may not know, dynamic dispatch is a new form of dispatch that assigns us our work as the day goes along instead of walking out the door with a dedicated route, in so many words we knew where we were going and could plan accordingly.

However, with dynamic dispatch, we do not know were we are going, usually having to drive from one side of the city of Chicago to the other, usually getting to our jobs only to see another technician's truck down the street. In Chicago it is almost impossible for us to meet our time frames, ( for example being assigned 5 morning jobs that have 8-12 time frames or 6 1-5 afternoon jobs) which usually puts us behind for the day.

Then dispatch has the nerve to tell us when to go to lunch.... how can we go to lunch when we still have morning jobs to do at 12:30 or 1:00 in the afternoon.

Then there are times when we get behind on a job and the work is still being added to us because we're supposed to do "120 points" per day. How can you measure productivity just by giving "points", units that estimate the amount of time it should take to do a job, if upper management or whoever made up the point system doesn't know exactly what it takes to complete that job satisfactory and decently?

I feel as if we are overworked and underpaid. Mostly everyone does all three products at my shop, however there are techs who haven't received their raise or who were rushed to do CDV upon it's launch in the Chicago area. I get tired of getting off at 8:30 or 9 o'clock, with no break during the day. Now I have to go home too tired for my family who hasn't seen me all day.

I could go on, on and on, but the reality is that how can customers expect Comcast to care when Comcast doesn't care about its employees?

 
So the next time, you are ready to swear at a Comcast Technician, just remember, most of them are under a lot of stress and pressure and perform the impossible before they arrived at your residence.